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1. Who We Are

Beult Plumbing and Heating Limited ("we", "our", "us") is a plumbing and heating company based in the UK. We take your privacy seriously and are committed to protecting your personal data.

Contact Details:
Email: info@beultplumbing.co.uk
Phone: 07762715353

2. What Data We Collect

We may collect the following types of personal data:

  • Identity Data: Name, company name (if applicable).

  • Contact Data: Email address, phone number, postal address.

  • Technical Data: IP address, browser type, operating system.

  • Usage Data: Information on how you use our website and services.

  • Marketing Preferences: Opt-ins for receiving promotional communications.

3. How We Collect Data

We collect personal data in the following ways:

  • Direct interactions: When you fill out our contact form, request a quote, or communicate with us.

  • Automated technologies: We use cookies to track website usage (see our Cookie Policy below).

  • Third-party sources: Data from social media interactions or marketing platforms (e.g., Google Ads, HubSpot).

4. Why We Collect Data (Legal Basis)

Under UK GDPR, we must have a lawful basis for processing your data. We collect data based on:

  • Contract – To provide you with services and quotes.

  • Legitimate interest – For customer support, improving services, and analytics.

  • Consent – When you subscribe to marketing emails (you can opt out anytime).

  • Legal obligation – To comply with regulatory requirements.

5. How Long We Keep Data

We retain your personal data only as long as necessary:

  • Contact inquiries: Up to 12 months unless you become a customer.

  • Customer records: Up to 7 years for legal/tax purposes.

  • Marketing data: Until you withdraw consent (unsubscribe anytime).

6. Sharing & Security of Your Data

We do not sell or trade personal data. We may share your data with:

  • Service providers (e.g., payment processors, IT support, marketing tools like HubSpot & Google Ads).

  • Legal authorities if required by law.

  • Business partners if necessary for service fulfillment.

We take appropriate security measures to protect your data, including encryption and access controls.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:
Access – Request a copy of your data.
Correction – Ask us to correct inaccurate data.
Erasure ("Right to be Forgotten") – Request deletion of your data.
Objection – Object to processing for marketing purposes.
Data portability – Request a copy of your data in a structured format.

To exercise these rights, email us at info@beultplumbing.co.uk.

8. Cookies & Tracking Technologies

We use cookies to improve your browsing experience and analyse website traffic. By continuing to use our site, you consent to our use of cookies as outlined in this policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience by remembering preferences and providing us with data to optimise our website.

How We Use Cookies

We use the following types of cookies:

  • Essential Cookies: Necessary for website functionality (e.g., remembering your form entries or language settings).

  • Performance Cookies: Help us analyze site traffic and improve functionality (e.g., Google Analytics).

  • Targeting Cookies: Enable us to deliver targeted advertising based on browsing behavior (e.g., Google Ads).

Managing Cookies

You can manage cookie settings through your browser. You can accept or decline cookies or receive notifications when cookies are in use. Please note that disabling cookies may affect some website features.

9. Updates to This Privacy Policy

We may update this policy from time to time. Please review it periodically for changes.